Our prevention and hygiene measures
Our dual prevention concept
The health of our guests and our employees is very important to us. To take responsibility during the particular current circumstances, we have created a comprehensive prevention concept so that the risk of a Covid-19 infection can be kept as low as possible. The basis is formed by well-known and legally binding steps such as wearing mouth and nose protection or complying with them the minimum distance, which is used throughout the establishment by guests as well as employees and must be followed.
Cancellation insurance
So that you can book your holiday with confidence, we recommend to conclude a (Covid-19)-travel-/cancellation insurance by your own, which also covers the case of Covid-19 illness or quarantine.
Our cancellation conditons summer 2022
Changes to or cancellation of your booking is free of charge up until 1 month prior to your intended arrival. Cancellation within one month until one week prior to arrival we charge 70% of the total cost and for cancellations within 7 days before the planned arrival we charge 90% of the total cost.
If arrival or entry is not possible due to a general travel warning, you can cancel the room free of charge.
In-house prevention and hygiene measures
With stands, signs, stands, floor markings and other tools we ensure the necessary flow of information and advice about the compulsory hygiene measures for our guests. We use ushers in our catering areas to ensure that the required minimum distance is maintained. The cleaning and disinfection frequencies have been increased throughout the company, and precautions have been taken for narrow spaces in the company (e.g. corridors, elevators, entrances/exits, sanitary facilities). Sufficient disinfection stations have been set up in our company and glass panes have been attached as protective devices for spatial separation in different areas.